PRIVACY POLICY
Last updated: September 15, 2026
GOSEPET LTD ("we", "us", "our") operates gosepet.com. This policy explains what personal data we collect, why we collect it, and what rights you have. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. WHO WE ARE
Data controller: GOSEPET LTD
Company number: [Company number]
Registered office: [Registered office address]
Contact: [email protected]
2. WHAT WE COLLECT
Information you give us: - Name, email address, phone number - Shipping and billing address - Order history and communications with our support team
Information collected automatically: - IP address, browser type, device information - Pages viewed and actions taken on our site - Cookies and similar technologies
Payment information: We do NOT collect or store your card details. Payments are processed by Stripe and PayPal. We receive only a confirmation of payment and the last four digits of your card.
3. WHY WE USE YOUR DATA
- To process and deliver your order (lawful basis: performance of a contract)
- To provide customer support (performance of a contract)
- To prevent fraud and secure our site (legitimate interests)
- To comply with tax and accounting obligations (legal obligation)
- To send marketing emails, only if you opt in (consent)
4. WHO WE SHARE IT WITH
- Payment processors: Stripe, Inc. and PayPal (to take payment)
- Fulfilment and shipping partners, including CJ Dropshipping, and the carriers
- they use, to pack and deliver your order
- Email delivery provider, to send order confirmations
- Authorities, where we are legally required to disclose
We never sell your personal data.
5. INTERNATIONAL TRANSFERS
Your order details are shared with fulfilment partners outside the UK and EEA, including in China and the United States, so that your order can be shipped. Where we transfer data outside the UK, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy regulations.
6. HOW LONG WE KEEP IT
Order and transaction records: 6 years, to meet UK accounting requirements.
Account data: until you ask us to delete your account.
Marketing consent: until you withdraw it.
7. YOUR RIGHTS
You have the right to access, correct, delete, restrict, or object to the processing of your personal data, and the right to data portability. You may withdraw consent for marketing at any time using the unsubscribe link or by emailing [email protected].
We respond to requests within one month. If you are unhappy with our response you may complain to the Information Commissioner's Office (ico.org.uk).
8. COOKIES
We use cookies that are strictly necessary for the site to work (keeping you signed in and keeping your basket), and optional cookies for analytics. You can control cookies through your browser settings. Blocking strictly necessary cookies will prevent you from completing a purchase.
9. CHILDREN
Our site is not directed at children under 16 and we do not knowingly collect their data.
10. CHANGES
We may update this policy. The current version is always published on this page with the date it was last updated.
Questions about this policy: [email protected]