SHIPPING & DELIVERY POLICY
Last updated: September 15, 2026
1. WHERE WE SHIP
We ship worldwide, including the United States, United Kingdom, Canada, Australia and the European Union.
2. PROCESSING TIME
Orders are processed within 1-3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
3. DELIVERY TIMES
- United States
- 5-10 business days
- United Kingdom
- 5-10 business days
- Canada / Australia
- 7-14 business days
- European Union
- 6-12 business days
- Rest of world
- 10-20 business days
These are estimates from the day your order ships, not from the day you order. Total time to your door = processing time + delivery time.
Delivery can take longer during peak seasons (Black Friday, Christmas, Chinese New Year) or because of customs processing, weather or carrier delays. These delays are outside our control.
4. SHIPPING COSTS
Shipping is FREE on all orders, worldwide. There are no hidden handling fees. Import duties or local taxes charged by your country are not included (see 7).
5. TRACKING
You will receive a tracking number by email as soon as your order ships. You can also track your order on our Order Tracking page using your order number.
Tracking information can take 2-5 business days to start updating after dispatch. This is normal and does not mean your parcel is lost.
6. MULTIPLE WAREHOUSES AND SPLIT SHIPMENTS
We ship from several fulfilment centres, including warehouses in the United States and in Asia. Items shipped from our US warehouse usually arrive faster (typically 3-7 business days within the United States).
Because of our different logistics centres, if you order more than one item your products may be delivered in separate packages and on different days. You will not pay any extra shipping fee for this.
7. CUSTOMS AND IMPORT DUTIES
Orders shipped internationally may be subject to import duties, taxes and customs clearance fees applied by the destination country. These charges are the responsibility of the recipient and are not included in the price you pay us. We cannot predict what they will be.
8. INCORRECT ADDRESSES
Please check your shipping address carefully. We are not responsible for parcels delivered to an address you entered incorrectly. If an order is returned to us because of an incorrect address, we can reship it once you pay the shipping cost again.
9. LOST OR DELAYED PARCELS
If your order has not arrived 30 days after dispatch, contact us at [email protected] with your order number. We will investigate with the carrier and, where the parcel is confirmed lost, send a replacement or issue a full refund.
10. DAMAGED ON ARRIVAL
If your item arrives damaged, email [email protected] within 7 days of delivery with photographs of the item and the packaging. We will arrange a replacement or refund at no cost to you.
Contact: [email protected]