REFUND & RETURN POLICY
Last updated: September 15, 2026
30-DAY MONEY-BACK GUARANTEE
If you are not happy with your purchase, you can return it within 30 days of delivery for a full refund. No complicated conditions.
1. HOW TO START A RETURN
Email [email protected] with: - Your order number - Which item you are returning - The reason (this helps us improve; it does not affect your refund)
We reply within 1-2 business days with the return address and instructions.
Please do not send anything back before contacting us — returns sent without instructions may not be traceable to your order.
2. CONDITION OF RETURNED ITEMS
Items must be: - Unused or only tried on, in resaleable condition - In their original packaging where possible - Complete, including any free gifts or accessories
We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to check the item, as permitted by the Consumer Contracts Regulations 2013.
3. ITEMS WE CANNOT ACCEPT
- Personalised or custom-made items
- Hygiene items where the seal has been broken (earphones, personal care)
- Items damaged through misuse
These exclusions do not affect your legal rights if an item is faulty.
4. WHO PAYS RETURN SHIPPING
Faulty, damaged or wrong item sent: we pay. You will not be out of pocket.
Changed your mind: you pay the return postage.
5. REFUNDS
Once we receive and check your return, we issue the refund within 3 business days. Refunds go back to the original payment method.
How long it takes to appear: - Card (Stripe): 5-10 business days, depending on your bank - PayPal: 3-5 business days
We refund the price you paid for the item. Original shipping is refunded when the return is because of our error or a faulty item.
6. FAULTY ITEMS
Under the Consumer Rights Act 2015, if an item is faulty you are entitled to: - A full refund within 30 days of delivery, or - A repair or replacement after 30 days
Email [email protected] with photographs and we will resolve it quickly.
7. CANCELLING BEFORE DISPATCH
If your order has not shipped yet, email us and we will cancel it and refund you in full. Once it has shipped, please use the return process above.
8. UK AND EU STATUTORY RIGHTS
If you are a consumer in the UK or EU you have a legal right to cancel within 14 days of receiving the goods, without giving a reason. Our 30-day guarantee is in addition to that right and does not replace it.
9. EXCHANGES
We do not process direct exchanges. Return the item for a refund and place a new order for the one you want — this is faster.
Contact: [email protected]